Get support
The True Accrumance support team is here to address your questions and requests with care and efficiency. Whether you are exploring the service, have completed registration or are already using the platform, we will review your enquiry personally so you can access the help you need.
Ways to reach us
Our team offers timely, practical help with account questions and platform use at True Accrumance. Support is available Monday to Friday during Australian business hours, with enquiries handled in order of priority. Common topics include:
- Opening and verifying an account, plus ongoing account administration, including profile and risk preferences
- Technical guidance for the platform or app, including troubleshooting errors
- Enquiries about deposits, withdrawals, settlement timeframes and accepted payment options
- Clear explanations of platform features, strategies, AI systems and trading tools
- Comments, concepts and recommendations that could help us refine the platform
- Assistance with any other matter, from general enquiries to personal requirements
Get in touch
We aim to make your time with True Accrumance straightforward, useful and well supported. Clear communication, transparency and practical assistance guide how we work. You can reach us through the form, email or, where available, telephone. Protecting your information and helping resolve your request remain our key priorities.
Email us:
Our address: 1 Martin Place, Sydney NSW 2000, Australia
Submit an enquiry
Please use the secure form below and fill in each required field so we can understand and process your enquiry correctly. Replies are typically sent within 24 business-day hours, and frequently sooner. For pressing technical matters, live chat operates Monday to Friday, 9 am to 6 pm.